Customer Terms and Conditions

Here you can familiarise yourself with the fine print behind each of our products including terms & conditions and warranties, find out who to contact if you have a complaint to raise, and access other important information.

Terms and Conditions

If you’ve made the (fantastic) decision to take up a solar powered solution with Arkana Energy, you’ll find out all you need to know in our Customer Agreement Terms and Conditions below.

Customer Agreement Terms and Conditions

Warranty Statement

Arkana Energy Group (trading as Arkana Energy) supplies goods that are covered by various manufacturers’ and installation warranties. These warranties are offered in addition to your statutory rights under the Australian Consumer Law. You’ll find out all you need to know in relation to warranties in the Warranty Statement below.

Warranty Statement

Complaints

Thanks for taking the time to talk to us. Your feedback is important to us; it helps us improve our service.

How to make a complaint

Get in touch with our friendly customer service team

We want to help you. If you have an enquiry or complaint, call us on 1300 976 040 from 9 am to 5 pm Monday to Friday AEDT, and our customer service team will do their best to iron things out. Alternatively, you can contact us via email.

Need more information or additional help?

If you feel like you need more help to resolve your enquiry, you can download our complaints handling policy below and submit a formal complaint to our Complaints Handling Representative who will work with you to sort out any problem you have.

Complaints Handling Policy