Hail Damage To Solar Panels

Hail Damage To Solar Panels

Hail storms are a common weather phenomenon in parts of Australia, especially during the stormy summer months. While solar panels are generally designed to withstand environmental stressors, hail can be a game-changer. In this guide, we’ll walk you through the essential steps to take if your solar panels have been affected by a hail storm, and how to navigate insurance and warranty claims.

What is Hail Damage?

Hail damage to solar panels can manifest in various ways. The most common signs include cracked glass, dents, or even shattered panels. These damages not only affect the aesthetic of your solar installation but more importantly, impair its functionality. Reduced energy output or system failure can be consequences of hail damage, which ultimately affects your return on investment.

Immediate Steps After a Hail Storm

Safety should be your primary concern after a hail storm. Here are some recommended actions:

  1. Turn Off the Solar System: Refer to your user manual for instructions on how to safely disable your solar system to prevent electrical hazards.
  2. Inspect the Damage from a Safe Distance: Do not attempt to climb onto your roof. Instead, use binoculars if possible to get a general idea of the damage.
  3. Document the Damage: Take photographs or video footage of the affected area. This will be useful for insurance claims and professional assessments.

Assessing the Damage

After taking immediate steps post-hail storm, the next crucial step is a professional assessment. Contact Arkana Energy’s Australian customer support for a quote for an evaluation by our CEC-accredited installers. They’ll visit your property, inspect the panels, and provide expert advice on whether repair or replacement is necessary.

Insurance and Warranty Coverage for Hail Damage

Navigating insurance and warranties can be complex, but it’s crucial for minimising your out-of-pocket expenses.

  • Contact Your Insurer: Even if you didn’t specifically add your solar panels to your home and contents insurance, give them a call to discuss your coverage options for hail damage.
  • Check Manufacturer’s Warranty: Some warranties may cover weather-related damage, including hail. Be sure to check the fine print and contact the manufacturer if needed.

Repair vs. Replacement

Deciding whether to repair or replace your hail-damaged solar panels can be challenging. Here are some comprehensive factors to consider:

  • Extent of Damage: Examine how severe the damage is. Small dents or superficial marks may not warrant a replacement, but cracked or shattered panels likely will.
  • Panel Age: The age of your panels can influence your decision. Newer panels may only need repairs, whereas older ones nearing their lifecycle might be better off replaced.
  • Efficiency Impact: Use your system’s monitoring software to evaluate any reduction in energy output. A significant drop in efficiency could make replacement a more economical long-term solution.
  • Financial Considerations: Weigh the costs of repair against replacement, considering any insurance or warranty coverage you may have. Also think about the long-term costs, like reduced efficiency or the potential need for more frequent future repairs.
  • Compatibility: If you do opt for replacement, it’s crucial to ensure the new panels are compatible with your existing system. Mismatched panels can create imbalances that affect the overall system performance.

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The Replacement Process

If you opt for replacement, here’s what you can expect from Arkana Energy:

  1. Initial Consultation: A detailed discussion to understand your specific needs and preferences, including panel type and brand.
  2. On-Site Inspection: Our CEC-accredited installers will visit your property to conduct a thorough inspection and to prepare for the replacement.
  3. Quotation: We provide you with a comprehensive quote that includes all costs involved in the replacement, from panel costs to labour charges.
  4. Installation: Our skilled team will safely uninstall the damaged panels and install the new ones, ensuring seamless integration with your existing system.
  5. System Testing: After installation, we conduct a series of tests to verify that your new panels are functioning as expected.
  6. Documentation: All relevant paperwork, such as warranty details and compliance certificates, will be handed over to you for your records.

After your new panels are up and running, there are some additional steps to ensure optimal performance:

  • Monitoring: Keep a close eye on your system’s output to ensure the new panels are performing as expected. If you notice any discrepancies, contact Arkana Energy immediately.
  • Maintenance: Regular cleaning and inspections will prolong the life of your new panels. Schedule periodic checks with our CEC-accredited installers.
  • Documentation: File all new warranties and compliance certificates in a secure place. These will be crucial for any future repairs or claims.
  • Update Insurance: If you haven’t already, speak with your insurance provider to update your policy to cover the new panels.


Facing hail damage to your solar panels is undoubtedly stressful, but understanding your options can make the process more manageable. From evaluating the extent of damage and considering repair vs. replacement, to understanding the steps involved in either scenario, this guide aims to equip you with the knowledge you need. Remember, Arkana Energy is here to support you every step of the way, ensuring your solar system returns to optimal performance as quickly as possible.

Get an assessment of your panel damage and quote for repairs/replacement

Get a quote