Frequently Asked Questions

Here are some  commonly asked questions we get about Solar

Why is my bill the same since I installed solar?

There are a number of reasons why your bill may be the same since you installed solar.

 The most common reasons that impact electricity usage include:

– Number of appliances being used in the house

– Number of people in the household using electricity

– Changes in weather and using electric heating/cooling appliances

– Incorrect meter number – double check the correct meter reading is being used

Other electricity/solar related reasons could include:

– Actual meter reads vs estimated meter reads: your current electricity bill may have the actual meter read instead of the estimated. This may be different than predicted due to some of the reasons above.

– Switching from an analogue meter to a digital meter: the old meter may have been faulty resulting in incorrect readings

– Number of days in billing period – you may have been billed for a longer billing period than usual, resulting in a higher than expected bill.

If you would like to chat about your bill further, feel free to call our friendly customer service team at 1300 976 040

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